CompTIA A+ Certification Exam: Core 2 exam Code “220-1002”. CompTIA 220-1002 has been updated. This is the latest updated exam dumps in November.
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A user calls the corporate helpdesk stating that their battery is not charging. The operating system shows that there is a problem with the battery. Which of the following should the technician do FIRST to determine what the issue is without erasing the user\\’s unsaved data?
A. Using a known-good computer of the same type, switch batteries between the two laptops.
B. Remove the A/C adapter while the system is running and observe if the screen dims.
C. Completely shut down the laptop, remove the A/C power source and restart the laptop.
D. Using a known-good computer of the same type, switch A/C adapters between the two laptops.
A technician needs to remove malware from a Windows system. The technician has already performed research on the
malware and determined it is a memory virus. Which of the following steps should the technician take NEXT?
A. Disable the restore points.
B. Remediate the affected system.
C. Educate the user.
D. Quarantine the affected system.
A customer has a Windows 7 x86 computer with 4GB of RAM and needs to upgrade the RAM to meet the minimum
specifications for a new piece of software. Which of the following should a technician recommend to the customer
A. Migrating to a Linux OS
B. Installing a new SSD
C. Using a 64-bit architecture
D. Installing 8GB DDR4 RAM
A technician responds to a report that a user\\’s desktop is operating much slower after upgrading the Windows OS to
the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive.
The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each
device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following
message: This device is working properly. Which of the following should the technician attempt that will MOST likely
resolve the performance issue?
A. Roll back the OS upgrade. Continue using the older version of Windows
B. Reset the PC to its factory conditions. Perform the OS upgrade again
C. Update the SATA controller driver from the manufacturer\\’s website
D. Perform a full backup and replace the hard drive
Several users of a shared computer report that Windows often indicates an improper shutdown was experienced upon
power on. Which of the following would be the BEST course of action to determine which user is responsible for causing the issue?
A. Review the System Log
B. Check msconfig utility
C. Checkboot. ini
D. Review the ntuser.dat file
Which of the following Microsoft operating systems comes with a PDF printer as part of the OS functionality?
A. Windows 7
B. Windows 8
C. Windows 8.1
D. Windows 10
A technician just replaced a network copier\\’s toner cartridges and wants to dispose of the used ones. Which of the
following represents the BEST way to handle the waste?
A. Refill the cartridges manually and return them to the shelf for the next rotation.
B. Place the used cartridges in the packaging the new ones came in and give them to a specialized recycler.
C. Dispose of the used cartridges in the standard municipal garbage.
D. Bring the used cartridges to the local recycling plant and place them in the bin marked “plastics”.
Joe, a user. is unable to log into a laptop using his proper network credentials because of an incorrect username or
password However. Joe is able to log in without issue to a coworker\\’s PC using his credentials. Which of the following
is the MOST likely cause of the issue?
A. The administrator account was disabled during the installation of the OS.
B. The laptop was not joined to the domain when the OS was installed.
C. The laptop\\’s hard drive was formatted with FAT32 during the OS installation.
D. The OS was not Installed with the correct drivers for the laptop\\’s input devices.
A network administrator received a report that the disk storing the accounting department\\’s files has less than 10% free space. An extra was installed in the file server and is unused. Which of the following OS management features would allow for additional disk space for the department, avoiding downtime?
A. Disk quotes
B. Disk defragmentation
C. Extending partitions
D. Distributed file system
A technician recently built a gaming PC with a multicode CPU, 32GB DDR4 memory, a 1TB SSD. and a high-end GPU
The technician installed the OS and a new game but noticed the frame-rate performance was much lower than expected Which of the following should the technician do NEXT to address the performance issues?
A. Install a higher wattage PSU.
B. Download security patches
C. Defragment the drive
D. Update the device drivers
Which of the following accurately describes why a file on a USB drive would be inaccessible by a user until the correct
authentication is received?
A. Read-only access
B. Secure Boot
C. System files and folders
D. BitLocker To Go
A user\\’s laptop screen goes Clank every time the keyboard and/or mouse are not active for five minutes The user
needs to change the settings for this option. Which of the following Control Panel utilities allows the user to make the
A. Device Manager
B. Sync Center
C. Power Options
D. Display settings
A customer\\’s computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario?
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